Image by Sean Stratton

De-Escalation: Conflict in Calmness

A personalized training guiding businesses, organizations, schools and front line workers in the art of navigating the space between a highly emotional person and peace.  

Conflict in Calmness

Do you have difficulty communicating with escalated individuals?

Does a situation seem to go from bad to worse in seconds?​

Are you stuck, arguing in circles about the same issues?

What if.....

I told you that I had a secret weapon for you to navigate the space between chaos and peace? That it would add longevity to your sanity. Enable you to navigate the conflict in calmness.  Have you showing up as your best self therefore operating in your values.  Enhance your ability to lessen the fall out.  Learn new ways of managing people at their worst and listening in a way that escalates the peace.  

You will learn how to: 

  • How to de-escalate any situation quickly and efficiently

  • De-escalate without losing control or composure

  • Minimize arguments

  • Increase understanding and empathy

  • Allow people to be heard 

  • Take insults, provocations and disrespect from others without losing your cool

  • Be in the presence of strong emotions and say exactly the right thing in exactly the right moment 

  • Increase your emotional intelligence


Training Details:

This training is customized to your needs.  There is a foundation that is laid no matter the audience.  Then based on the audience, information is customized to fit your needs and specific challenges at your organization/institution/school.  The format of the workshop/class depending on duration includes: education, role-plays, questions and answers and vignettes.  

Is this training for us?

Appropriate organizations and institutions: 

  • School personnel

  • Teachers

  • Front-Line Workers

  • Law-enforcement

  • Community agencies

  • Leaders & Supervisors